Dr. Daniel M. Eves, D.M.D, M.S.
Specialists in Orthodontics for Children and Adults

Check out Tollgate Orthodontics on Yelp

500 Toll Gate Road
Warwick, RI 02886

20 Clinton Avenue
Jamestown, RI 02835

Mission & Office Policies

What You Should Know About Our Jamestown & Warwick Offices

At Tollgate Orthodontics, our mission is to provide patients with the high quality orthodontic care that our practice is known for, with a comfortable, family-oriented atmosphere that creates a positive experience for adults and children alike. From Warwick and Jamestown to East Greenwich and beyond, Dr. Eves and our friendly orthodontic staff have we’ve worked with countless families over the years to create perfect smiles.

While our passion for providing high quality care allows us to produce nothing but the best results for our patients, our office policies help us ensure that the treatment process to create those results is as efficient and effective as possible. To learn more about our office policies, check out the information below.

Appointments and Scheduling Guidelines

When you schedule your orthodontic appointment with us at either of our Warwick or Jamestown offices, your appointment time is reserved specifically for you. If you need to cancel your appointment for any reason, we request that you give us at least 48 hours of notice, allowing us to reschedule your visit as soon as possible and shift our own schedule to ensure that we are using our time to best serve our patients. We understand that there can be unforeseen events that will require you to miss your appointment, but we appreciate your cooperation in giving us notice beforehand.

What Is The Typical Length & Frequency Of Appointments?

We utilize state-of-the-art treatments and orthodontic technology at both of our offices, which allows us to provide you with the quality care that you need to get that perfect smile in less time, meaning shorter appointments and a shorter total treatment time. There are some appointments that will be longer, and we will try to schedule these in the early morning or midday when the patient is fresh and not tired from a busy day. These longer appointments are infrequent, and we will always work with you to ensure that your scheduled visits work with your schedule.

To Ensure That Your Orthodontic Care Proceeds Efficiently, Please Remember:

  • Schools Excuse Absences For Orthodontic Appointments - School administrators recognize orthodontic appointments as excused absences, so let your child’s school know that they have an appointment beforehand.
  • Reschedule Right Away - If you miss or change your appointment on short notice, please reschedule as soon as possible. Missed appointments will make treatment longer.
  • Arriving Late May Require Rescheduling - Our goal is to see each patient at their scheduled time. Thus, late arrivals can cause a problem. To be fair, if you are late, we may need to reschedule your appointment or modify the amount of work planned for that appointment.

Payment Options and Policies For Your Orthodontic Care

At Tollgate Orthodontics, we believe that nothing should stand in the way of you and a perfect smile, which is why we offer several payment options to our patients to meet a variety of needs. A bookkeeping courtesy is given to patients who provide payment in full at the beginning of treatment. Interest-free payment plans are also available for your convenience.

For patients who choose a payment plan that is split up over the course of treatment, payments are due on the 1st of every month and each consecutive month until paid in full.  If a payment becomes five days past due, a late fee of $10 will be applied to the patient’s account. For your convenience we accept a variety of payment methods including credit/debit cards, online payments, or an automatic checking account draft. The length of treatment varies depending on the patient, and payment options do not correspond to the estimated treatment time.

To ensure that you our never caught off guard by any of the costs or fees for your treatment, below is a list of things that is included in our typical treatment fees.

  • Procedures performed in the office (braces, Invisalign, etc.)
  • One set of retainers
  • General observations (check ups, imaging, and exams)

*Additional charges could be made for lost/broken appliances, in cases of non-cooperation, or lost/damaged retainers.

Orthodontic Insurance Policy and Guidelines

How Does Orthodontic Insurance Work?

Orthodontic insurance is different from your regular dental insurance because the patient insured is allowed a lifetime maximum benefit for orthodontic services, which can vary from plan to plan. The benefit is paid as a percentage of the treatment charges (the initial fee, monthly payments, diagnostic records, etc.), until the maximum benefit is reached. While the insurance can be used to cover the main part of orthodontic treatment such as braces or Invisalign, it does not cover charges for lost or broken appliances.

How Do We Assist You With Your Insurance?

While you’re going through your orthodontic treatment to get your new smile, we want you to be focused on maintaining good oral health and taking care of your appliance instead of worrying about the financials. To assist you in the payment process, our financial coordinator will be glad to submit your insurance claims.

However, please remember our primary financial relationship is with our patients or their families, not with an insurance company. We can make financial arrangements, based on your insurance benefit, but any outstanding balances must be paid by the patient or the patient’s family. If your orthodontic care is not covered by your insurance, we will work with you to create a payment plan that will fit your budget.

Contact Us With Your Questions!

If you have any questions about any of our office policies, your upcoming appointment, or how you can schedule your first appointment with us, just contact us and a member of our staff will be more than happy to provide you with all the information you need. We proudly offer our superior orthodontic care to the families of Warwick, Jamestown, and East Greenwich, so visit us at either of our two local offices soon! We look forward to helping you achieve the perfect smile you’ve always dreamed of!